Privacy Policy
EliteMind ("we", "us") respects your privacy and processes personal data in line with the Data Privacy Act of 2012 (RA 10173), its implementing rules and the issuances of the National Privacy Commission (NPC).
What we collect
- Account details: your name, email address and password (stored only as a secure one-way hash).
- Purchases: what you bought, the amount, the date and the payment reference. Card and e-wallet details are handled by PayMongo and never reach our servers.
- Learning activity: lessons watched, progress, completions and any reviews you post.
- Technical data: your IP address and browser information, used to keep accounts secure (for example, limiting repeated login attempts and checking for bots).
Why we use it
- To create and run your account and give you access to what you've bought (performance of a contract).
- To send service emails: email confirmation, password resets, purchase confirmations and refund notices.
- To protect the site and our students from fraud and abuse (legitimate interest).
- To keep records required by Philippine tax and accounting laws (legal obligation).
We don't sell your personal data and we don't use advertising trackers.
Who we share it with
Only service providers that help us run the site, under their own data-protection commitments:
- PayMongo — payment processing.
- Cloudflare — hosting, database, file and video delivery, email delivery, bot protection (Turnstile) and privacy-friendly, cookie-free visitor statistics.
We may also disclose data when required by law or a lawful order.
Cookies
We use one essential cookie to keep you signed in. We don't use advertising or tracking cookies.
How long we keep it
We keep your account data while your account is active. If you delete your account, your profile, progress and reviews are deleted; purchase records are kept (without your profile) for as long as tax and accounting laws require.
Your rights
Under the Data Privacy Act you have the right to be informed, to access your data, to object to processing, to have inaccurate data corrected, to have data erased or blocked, to data portability, to claim damages, and to file a complaint with the National Privacy Commission (privacy.gov.ph).
You can update your details or delete your account any time in Account settings. For any other request, email our Data Protection Officer at support@elitemind.com.ph. We'll respond within 15 working days.
Security
Passwords are hashed, connections use HTTPS, and access to personal data is limited to people who need it to run the site. If a breach affecting your data occurs, we'll notify you and the NPC as the law requires.
Changes
We'll post any changes to this policy on this page and, for significant changes, notify you by email.