Refund Policy

We want you to be happy with what you learn. If a course, bundle or eBook isn't right for you, you can get your money back.

14-day refund window

• Request a refund within 14 days of your purchase date for a full refund — no questions asked.
• Requests after 14 days are reviewed case by case.

How to request a refund

Email support@elitemind.com.ph from the address on your account with:

• the course, bundle or eBook you bought, and
• the date of purchase.

What happens next

• We process approved refunds within 3 business days, back to the original payment method through PayMongo.
• Card refunds usually appear within 5–10 banking days, depending on your bank. E-wallet refunds (GCash, Maya, GrabPay) are usually faster.
• Access to the refunded item ends when the refund is processed. If you bought the All-Access Bundle, access to the courses it unlocked ends too.

Fair use

We may decline refunds where the refund window is being abused — for example, repeated buy-and-refund cycles, or after downloading most of a course's materials and then requesting a refund.

Questions

Contact us at support@elitemind.com.ph.